Refund policy

Refund /Return Policy for Local Products

Cancellation Policy: The order confirmation Email send after placing the order, if you wish to cancel, Please write to us at if the supplier has not accepted it. Once the supplier accepts the order, you cannot cancel it.

Otherwise you can return the order after receiving it.

Refund /Return Policy : An order can be returned within 7 days of delivery.

You can return an order placed by you by writing to us at money will be refunded to you once the product has been received by the supplier.

An order can be returned within 7 days of delivery.

Exchange Policy: You cannot exchange a product. If you do not like it, return it and place a fresh order for the product you want. To know how to return an order read Return policy. An order can be returned within 7 days of delivery.

Late Delivery or No Delivery: In case of late delivery, you can return the order. 

Non delivery is rare once an order is accepted. Our team keeps tracking all orders carefully.


Refund /Return Policy for Imported Products

In order to improve the service quality provided by us and to help our valued customers to provide better services, the terms of the After Sale Service provided are as follows.

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or gift card/coupon. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please Note: This page should be read in combination of our Refund policy Page.

Refund Policy

This refund policy is for imported product users who have problems with the order, product and package. Dropshipper will process the refund in 24-48 hours.

Dropshipper makes an effort to provide the best service for all users. To better solve the return and refund issue, please view the following content.

What you need to provide:

A. Photos/videos of the damaged item. Please send us the materials to prove the damage.

B. Screenshots of the dispute, which include name, date and content. For example, a customer complaint/dispute raises through PayPal Dispute, e-mail, chat window, etc.

C. (Optional) Tracking number of the item. If Dropshipper asks for a return of the item, you need to send the tracking number to prove that you returned it.

How to request a refund:

A. contact at

B. Send photos/videos of the damaged product and screenshots of dispute.

Please note that:

The money will be refunded to the original payment channel (PayPal or credit card). Or it will be refunded to your account balance.

We recommend refunding the money to the balance for faster processing. You can use the balance to pay for new orders or withdraw at any time you want.

Cases that Dropshipper makes refunds:

1. Damaged Products

If the arrived product is damaged, Dropshipper offers a full refund or replacement.

2. Incorrect or Missing Products

Dropshipper has a strict quality control standard. will check every product before delivery. If any of the following circumstances exist, they offer a full refund or replacement:

  • Incorrect product
  • Product with the wrong color, size, etc
  • Product with a missing component


Please note that:

You don’t need to return the incorrect product. they will refund or resend the right one to you.

If you have any questions about size, please provide photos of the measurement. Make sure that you measure the item in the correct method. You can send the result to our customer service and they will deal with it asap.

3. Products Out of Stock
Dropshipper offers a full refund if the product is out of stock.  will notify you and make the refund or replacement.

4. Products Unable to Ship
Dropshipper offers a full refund if the product can not be shipped. Due to the limited transportation, some products do not have proper shipping option. will notify you in time and make the refund.
5. Delayed Orders

Dropshipper offers a full refund if the order delays. It will be counted from the date that the package leaves Dropshipper's warehouse.

  • In normal circumstances, more than 40 days.
  • In the busy season, more than 50 days, such as Black Friday, Cyber Monday, Christmas, etc.
  • In unforeseen circumstances, such as epidemics etc, the date will be different. Please pay attention to our notification email and message.


Please note that:

a. For orders shipped to the USA, European countries, New Zealand, Canada, Dropshipper will refund if the total shipping time more than 30 days.

b. For orders shipped to South America, Middle East, India, Africa, Dropshipper will refund if the total shipping time more than 60 days.

c. Order delay caused by delivery pending, such as an insufficient address, package unclaimed, inability to contact the customer, etc, Dropshipper will not refund you.

6. Cancel Orders
Dropshipper offers a full refund if the order cancels before the product is shipped. But we will not offer a refund if the following circumstances exist:
  • POD order. We will not refund you for the product is customized.
7. Missing Packages
Dropshipper offers a full refund if the package is missing during the delivery.

Cases that Dropshipper does not make refunds:

1. Order Delivered
Dropshipper will not offer a refund or resend if the tracking info shows ‘order delivered.’

2. Package Unclaimed
If the package is unclaimed, it will be destroyed by the local carrier within 48 hours.

3. Tracking Information Alert

Dropshipper will not offer a refund or resend if the tracking info alerts. The following reasons may cause the alert:

  • Incorrect/insufficient Address
  • Refused Package
  • Non-Existing Number
  • Unknown Recipient


1. Expiration Date of Raising Dispute

You can raise a dispute within 30 days from the date you place the order.

Please note that:

A dispute will be closed automatically if you have not answered for 3 consecutive days.

2. Dispute Denied

The following disputes will be denied.

  • Closed Order.

Dropshipper will deny your dispute if the order status is closed.

  • No Tracking Info

Dropshipper will deny your dispute if the tracking info expired. 

  • Shipping Option

Dropshipper will deny the dispute if you choose the following shipping options:

Post NL; Electric Post NL to USA, UK, Canada, Australia, SouthAfrica, the overseas territories and overseas island areas;

  • Destination

Dropshipper will deny the dispute if your order is shipped to the following countries:

Haiti; Kyrgyzstan; Madagascar; Mauritius; Bangladesh; Nepal; Nicaragua; Swaziland; Jamaica; Zambia; Ecuador; Peru; Bolivia; Chile; Argentina; Uruguay; Egypt; Sudan; Libya; Algeria; Angola; Bahamas; Benin; Belize City; Burundi; Dominican Republic; Gambia; Grenada; Cuba; Palestine; Paraguay; Guatemala; Reunion; The Commonwealth of Puerto Rico; Hawaii; Alaska; Guadeloupe; Martinique; and French Guiana.

  • Force Majeure

Dropshipper will deny the dispute of any product damaged or shipping delay caused by the act of God, epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection.

  • Others

Dropshipper will deny the disputes caused by the following reasons:

a. Your shopper does not like the product.

b. Item doesn’t match the listing description, such as inaccurate measurement.

c. Product smells unusual.

3. Return

Dropshipper does not suggest you return products. Because the shipping cost is high and sometimes higher than the product value. Also, it takes months to deliver the package, which will affect the processing time.

If you urge to return the product, please pay attention to the following aspects:

  • You need to return the product within 10 days after receiving it.
  • The product is in good condition and does not affect the secondary sales.
  • You need to pay the shipping cost.
  • You can only return the product to Junglearth and further it will be returned to Dropshipper's Overseas Warehouse by the merchant.
  • If the product delivered to you is same as per your order like size and color etc, and still you want to return then you have to pay the shipping charges, (so we request the customer to please select the size correctly ,this is because most of the products are shipped from abroad and it involves lot of money and efforts). 

If you’ve returned the product, please send the tracking number to our customer service.

Dropshipper and Junglearth always makes all efforts to provide the best service. If you have any other questions, please feel free to contact us at

1. Return/refund due to product quality issue.

1) If non-3C products have quality issue or cannot be used or missing accessories, you can submit a refund or a replacement request within 05 days after signing. The calculation time is from receive date

2) If the 3C product is arrival damaged or cannot be used or missing accessories, you can submit a return request within 07 days after signing. The calculation time is from receive date Please return all accessories included in parcel, such as cable, charger, battery. If lacking accessories or other parts, you need to make relevant compensation.

3) 3C products includes tablet, mobile phone, computer, consumer electronics, watch and host.

It requires you to feedback issues within the date of after-sales period, otherwise we have reason to believe that the product problem is damage artificially, and after-sale services will not be offered.

2. 3C product warranty policy

1) 3C products enjoy warranty as provided by the manufacturers from the purchased date.

2) Customers need to pay the shipping fee for the returned items.

3) No free warranty for the following conditions.

Exceeding warranty period

Buyer damaged/misused goods

3. Evidence is needed to after-sale service

1) Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging and before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue. Attachment size must be under 10MB for the Support Center, please send larger attachments to: and junglearth will follow up with the dropshipper.

2) Only offering screenshots of customer dispute refunds, can not prove that it must be a product quality issue, and we will not provide after-sales service.

The following information is required and format is as followed:.

Order number:

Shipping method + tracking number :

Product SKU :

Specific description of issue:

Customer requirement:

4. After-sale service -Return process

We will do our best to ensure that the products delivered to our customers are good. If you receive a defective product, please follow the steps below to apply after-sale service.

1 ) Contact 

contact us at to request a return, detail the issue and provide a photo or video of defective product.

2 ) Return the items and include all source packaging and accessories in the returned package, after the return application is approved. The return address is based on proximity principle. Currently our Dropshipper have return warehouse in USA, Hong Kong, Shenzhen, Spain. Orders from China can be returned to US warehouse.

3 ) Tracking number / URL / return shipping fees/ shipping receipt / logistics information image of returned package can be informed customer service staff by email.

4 ) We will process the refund within 3-7 days after receiving package. Once refund successfully, you will receive a confirmation email.

5. After Sale Services for Received Products

(a)Quality problem: Flaws caused during production and shipping process. Due to extreme discounts on all our items, we cannot offer After Sale Services for products with less than 10% damage/defect.For example,some products may have a small scratches on the plastic product or the package box has a bit of squeeze,but does not affect the use

(b)Problem of fittings: fittings are damaged, defective, or missing.

After any evidence provided has been verified by us: for problems that can be resolved by the buyer, we can refund the cost only if the cost is below the product cost; for problems that cannot be solved by the buyer or the cost exceeds the product cost, we can provide either usable fittings or refund following a product return (RMA). The order amount will determine how the situations listed are resolved.

(c) Orders are left unattended or mistakenly shipped: resolution based on order amount.

Orders left shipped: Check the package weight of the order to confirm, the solution should be provided between buyer and customer assistance through clear and professional communication.

Orders mistakenly shipped: Check order SKU and SKU of the received package to confirm, the solution should be managed between buyer and customer assistance through communication.

(d) Damaged during shipping

Package damage: it cannot be handled if product is functional.

Product damage: it cannot be handled if product is functional and the damage amount is below 10%.For example,some products may have a small scratches on the plastic product or the package box has a bit of squeeze,but does not affect the use

The following chart outlines the solution handling outcome for the After Sale Issues listed above.

√ denotes a solution that is available while X indicates that no solution is available.

Note: shipping method should be same as original shipping method based on price, We does not pay for shipping if a buyer returns a product.

Buyers need to complete an RMA Return Form when returning products ; refunding or resending products can only be actioned after the warehouse confirms product receipt.

Types of IssuesSolution Partial Refund Products Refund fittings Resupply Refund After Return Product Resupply (Dropshipper) pays for Shipping)
Quality Issue
Fittings & Parts Issue X
Product Left & Mistakenly Shipped
Damage during shipping Package damage X X X
Product Damage & Flaw(Extent & Scale exceeds 10% of (product or) Inoperative Product)
Wrong description Product is different from words and pictures on product detail page


6. Custom Clearance

For custom clearance, respective responsibility needs to be clarified between the buyer and our Dropshipper. Junglearth will mediate on this and give necessary required support.

(a)Tariff claim: tariff is claimed by local customs based on local policy, and specific to different countries and states, so buyers are responsible for payment. Since it is clearly out of our control, we do not classify this as an After Sale Issue.

(b)Package destroyed by customs or cargo agent: we are not responsible if buyers reject or contest tariff claim or attempt to import products prohibited in their state, country, or region.

(c)We are not responsible for products that cannot go through/clear customs due to lack of product qualification; buyers need to clearly state what qualification issues are involved.

Note: Members are solely responsible for checking (a) if sensitive product(s) can be shipped to the destination before dispatch and (b) whether the product requires any specific credentials/declarations.

7. Types of After Sale Services available for products not received

(a) Yet to be received: we are not liable for packages that have been returned or destroyed that have not been dealt with in time.

(b) Abnormal delivery: we are not liable for packages that have been returned or destroyed that have not been dealt with in time.

(c) Failed to deliver: we are not liable for packages that have been returned or destroyed that have not been dealt with in time.

(d) Exceeded shipping time limit, refunded by platform dispute: If the package has not been received 60 days after the sale, the package is declared missing.

(e) Package delivered, buyer reports not received: buyer needs to obtain proof that the “package has not yet arrived” from their local post office and send the proof to us for further checking.

(f) No shipping update: over 15 days since the sale have elapsed without a shipping update, shipping status with order number will be checked, if the order has still not been received after 60 days, after sale arrangements can be approved for the above situation.

(g) We are not responsible if the buyer refuses to receive and accept a package.

(h) The missing package condition is not applicable to surface mail and air mail as well as package checks. Products shipped by Flat ship are not offered after-sale service, when the parcel is lost even if the customer purchases shipping insurance.

The following chart outlines the solution handling outcome for the After Sale Issues listed above.

√ denotes a solution that is available while X indicates that no solution is available.

Package Shipping IssueSolution Refund the product cost Resending the product
Yet to received X X
Abnormal delivery X X
Failed to deliver X X
Exceeded shipping time limit, refunded by platform dispute X X
Package delivered, buyer reports not received X X
No shipping update X X
Buyer rejects package upon arrival X X
Not received 60+ days after dispatch, unusual shipping update

If a package has been returned due to the above shipping problems, we will provide refund to buyers only after the package has returned to our warehouse; we are not liable for packages that go missing or have been destroyed in transit.

8. Returned by shipping

Overseas package return: items not received (see Term 7 above), including packages that have been returned, abandoned or destroyed, will be dealt with according to the terms and conditions:

9. Overseas return if the delivered product is same as ordered by customer:

If in Free shipping offer, If you need to return and there is a return shipping fee, then you need to pay two shipping costs. The shipping cost = Return shipping the item to Dropshipper + Cost of Shipping to customer; If there is no Free Shipping Offer, then only return shipping fee, you just need to pay cost of Return shipping.

In this case of Return, the customer will return the product to Junglearth mentioned address, and after shipping, customer will send tracking link, on checking, junglearth will refund the appropriate eligible refund amount to the customer with in 24-48 hours, further junglearth will decide on shipping the product, in this way customer will receive the refund faster and need not wait till the overseas dropshipper receive the returned product. and the refunded amount provided to the customer also includes the shipping amount spent for shipping the product to junglearth address.

Refunded amount= (Paid amount-shipping charges*)+Shipping charges to JE address 

Some times the cost of both side shipping is more than the product cost, in this case it is recommended to not return the product.

10.Domestic packages returned: Domestic packages returned due to address issue, security check, etc. These situations will be handled either by resending or refund:

☆ Resending will use a shipping carrier at equivalent cost: for instance, post insured for post insured, surface mail for surface mail, etc.

☆ Refund amount = price of product – shipping cost.

Exemption Disclaimer

The following conditions are exempt from receiving After Sale Services:

Incorrect address provided by buyers; buyers who cannot provide evidence that meets the threshold of proof and who do not intend to return the product for testing; buyers who ask for resends, resupply and return, refund overdue; product shipped, situations caused not by quality issues and/or not our responsibility, buyers who provide subjective/unacceptable reasons to ask for refund. Please kindly contact our customer services for further information.

Customer return link